TERMS & CONDITIONS
https://dafne.gr (hereinafter the "Website") in owned and managed by the company Dafni Arampatzoglou with a registered office situated in Petrokerasa, 57012, Greece, registered with the Greek authorities with an intra-community VAT no. EL061115947 (hereinafter “Dafne” or the “Company”).
I - GENERAL PROVISIONS
The General Terms and Conditions of Sale detailed below apply to all orders placed with Dafne for all products and services offered on the Website (the “T&C’s”). They can be accessed at any times on the Website.
Dafne reserves the right to adapt or modify the T&C’s at any time, the version of the Terms and Conditions of Sale applicable to any transaction is the T&C’s published at the date of the order. Consequently, placing an order by a client implies complete adherence, without reservation, to these terms and conditions
II - WEBSITE'S INFORMATION AND ACCESS
https://dafne.gr is an e-commerce merchant owned and managed by Dafni Arampatzoglou.The Website are available to all users of the Internet network and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by Dafne or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control, i.e. “force majeure events”. Dafne is not liable for any damage incurred by an unavailability of the Website.
Dafne does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, Dafne may be obliged to partially or totally suspend access to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.
Dafne reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
III – SUBSCRIPTION TO THE WEBSITE
To place an order, the client can create a personal account by filling its personal data (the “Personal Account”) or th client can choose to check out ass guest.
By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. Client shall update its personal data. If an error occurs relating to the recipient address, Dafne shall not be held liable in case of any inability to deliver the products ordered.
In order to place an order, client must have attained majority and enjoy its full legal capacity to enter into contracts, and possess a valid payment card issued by a bank acceptable to Dafne’s payment provider. Dafne reserves the right to refuse any request or order and to close an account at its sole discretion.
IV - PRODUCTS
The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, errors occurring during the update cannot held the liability of Dafne. Dafne cannot be liable in case of an order cancellation because of stock depletion.
Dafne takes the greatest care in the presentation and description of the products in order to provide the client with the best possible information. However, some non-substantial errors may appear on the Website, which the client acknowledges and agrees to. The client need to take notice of the fact that each Dafne product is handcrafted and therefore never completely identical with another.
In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the client may either exercise his right of withdrawal, or implement the Dafne guarantee of conformity which will, where appropriate, result in an exchange or refund of the price (in whole or part) that has been invoiced.
V - ORDER
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place byDafne, expressed by a succession of different stages that the client shall follow in order to validate their order.
Client may at any time change or remove the products added in its bag (the “Bag”). The Bag summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes. Client may modify at any time its Bag before validating the order.
The price paid by the client doesn’t include customs and others taxes. Such additional costs shall be directly paid by the client to the carrier.
Confirmation of the order by the client implies the acceptance of all provisions of T&C’s. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the client by Dafne. For this purpose, the client formally accepts the use of email for receiving confirmation of the contents of their order from the company.
VI - ORDER REFUSAL
Dafne reserves the right to remove at any time any product displayed on the Website and/or to replace or modify any content or information related to any product. Despite the best efforts of Dafne to satisfy the client expectations, Dafne may be obliged to cancel an order even after having send a confirmation by email. In such case, the order will be reimbursed.
Dafne cannot be held liable to the client or a third party in case of the removal of a product from the Website, and in case of the replacement or modification of any content published on the Website or refusal of an order after having confirmed it by email.
Dafne reserves the right to refuse or cancel any Order placed by a client with whom Dafne has currently a dispute concerning the payment of a previous order or an objective suspicion of fraud.
VII - PRICES AND TERMS OF PAYMENT
Prices are mentioned in the Website in Euros. Prices includes V.A.T. but excluded any customs duties and other taxes.
Certain countries outside the European Union may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.
Dafne reserves the right to modify its prices at any time but the products will be invoiced and paid on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order.
The purchases shall be settled either via PayPal, or via the secure platform provided by our partner Viva Wallet. The client expressly acknowledges that disclosure of their bank card number to Dafne gives the company authorization to debit their account to the amount of the products ordered. As the case may be, a notice of the order cancellation for error of payment is sent to the client by Dafne to the email address registered by the client.
The data recorded and kept by Dafne constitutes proof of the order and all previous transactions. The data recorded by PayPal or Viva Wallet constitutes proof of the financial transactions.
Note: our e-commerce transactions are processed in and shipped from Greece. Hence, some international banks or credit cards charge a foreign transaction fee for online purchases from online stores based in the European Union. Dafne does not charge such fee. Please contact your bank or credit card company before purchasing to confirm, and email firstname.lastname@example.org for any questions.
VIII - DELIVERY
Deliveries are carried out by ACS Coureir or the Greek postal services.
Delivery operates at the time of the transfer of the product’s physical possession to the client (the “Delivery”). The risk of lost or deterioration of the Product is transferred to the client at the time of the Delivery.
Delivery prices applicable to the Order are those indicated on the Website at the time of the Order in the section “Delivery”.
The delivery is made to the delivery address indicated by the client, being specified that it must be the address of the client's residence, an individual of their choice or a legal entity (delivery to their company). Deliveries cannot be made either to hotels or P.O. boxes.
Client must make sure that they have provided accurate and complete information concerning the delivery address (including in particular: house number number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In case of inability to deliver the products at the address indicated by the client, products will be returned to Dafne which reimburse the Client within five (5) days of the products’ receipt by Dafne.
We do our best to ship orders as soon as possible but it can take up to 5 business days for an order to ship. Delivery times fro Greece are usually 1-5 working days after shipping. International delivery times vary. Approximate delivery times can be found under “delivery and returns” . Shipping and delivery times may be extended during holiday seasons.
Dafne cannot be liable for the late Delivery caused by a case of force majeure (as defined below).
If the delivery time is exceeded and is not justified by a case of force majeure, the client may request the cancellation of the
sale and within a maximum period of 15 days will receive a refund of the Order. Dafne cannot be liable of any direct or indirect damage resulting from delay of delivery.
IX. RIGHT - RETURNS & REFUNDS
The Client can return or exchange a product withing 14 days from its delivery. In such a case the client must contact Dafne via email email@example.com or telephone 0030 2393071388. In case of a return/ exchange the client should know that: he products must be returned to Dafne within 14 days from the use of the withdrawal right by the client. After such 14 days, the sale is final. The products shall be returned with its original packaging, with the original labels attached, brand new, without having used it or washed it.
Return of the product(s) is the responsibility of the customer if the order was placed from abroad and is at their own risk. Once the product reaches Dafne, we will control its condition and then proceed with the exchange procedure.
The client can exchange a product with another one of equal or higher value. In case of a more expensive product the client will have to pay the balance.
In all cases, the expenses of returning the product are covered by Dafne if the product delivered is damaged or different from the product ordered. In these two cases, and only then, Dafne can also issue a refund of the order if the client wishes so. In any other case, Dafne does not issue monetary refunds.
Repayment will be made through the same payment means used to pay the Order. If the payment means is expired, the Client shall contact the customer service to update the payment means. Dafne can not be liable if the repayment is made on an expired payment means.
X. GUARANTEES AND RESPONSIBILITY
Dafne’s liability related to the Products is limited to the sale price of each product. Dafne will not be responsible or liable for any following losses, whenever its cause:
- Loss of benefit or sales
- Loss or revenue
- Loss of profits or contract or opportunity
- Loss of expecting savings
- Loss of data
- Loss of business, management or administration time
- Damage to the image
- Lost chance and especially of sale or purchase of a product
- Psychological damage.
Documents, details, descriptions and information related to the Products published on the Website are not covered under any guarantee, express or implicit, except the guarantees provided by law.
Dafne makes no promises in respect of any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb or any other form of programming routine designed to damage, destroy or otherwise impair a computer's functionality or operation including transmission arising from your download of any content, software you use to download the content, the Website or the server that makes it available. In this respect the client agree that it is its responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses or other such harmful programming routines. Subject to the first paragraph of this section, any content downloaded or otherwise obtained through the use of the Website is done at client's own risk and the client will be solely responsible for any damage to its computer system or loss of data that results from the download of any such content.
Dafne is only required to deliver products which are compliant with the contractual provision. Products are considered as compliant if the following conditions fulfilled : (i) they shall be compliant with the description and have the features mentioned on the Website; (ii) they shall be compliance with the uses which may reasonably be expected of it; (iii) they shall compliant with the quality and strength which may reasonably be expected of similar products. However, the client must bear in mind that all products are handmade, so no two products are exactly identical.
Upon the occurrence of an event of force majeure, the concerned party shall inform the other within a period of fifteen (15) days of the occurrence of this event, by email or registered letter with acknowledgment of receipt. Specifically considered as cases of force majeure or fortuitous event are total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, terrorism, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship. All the obligations of the parties will be suspended for the duration of the event of force majeure, without compensation. If the event of force majeure continues for more than three (3) months, the contract may be terminated without compensation for one or other of the parties.